Refund and Returns Policy

Return Policy – Vens Electronics Multiservices

At Vens Electronics Multiservices, your satisfaction is important to us. If you’re not fully satisfied with your purchase, we offer a simple and transparent return policy to ensure your experience remains positive. Please review the policy below:

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1. Return Eligibility

• Most items can be returned within 30 days of receipt for a full refund or exchange.

• Items must be unused, in original packaging, and in the same condition as received.

• A valid receipt or order number is required.

• The following items are non-returnable:

  • Custom orders or personalized items

  • Items marked as final sale or clearance

  • Gift cards or digital codes

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2. How to Initiate a Return

To start a return:

• Email us at info@venselectronics.com within 3 days of receiving your item.

• Provide your order number and a brief description of the item and reason for return.

• Our team will respond with return instructions and shipping details.

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3. Return Shipping Costs

• We cover return shipping for defective or incorrect items shipped in error.

• For other returns (e.g., change of mind), the customer is responsible for return shipping.

• Use a trackable shipping service or add shipping insurance. We are not responsible for lost or damaged items during return transit.

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4. Refund Process

• Once your return is received and inspected, we’ll notify you of the approval or denial.

• Approved refunds will be issued to the original payment method within 3–5 business days.

• Bank or credit card processing times may vary.

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5. Exchanges

• To exchange an item (size, model, color), email us at info@venselectronics.com.

• Exchanges depend on product availability. If unavailable, we may offer a refund or a comparable product.

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6. Damaged or Defective Items

• If your item arrives damaged or defective, contact us immediately.

• Send photos and a description of the issue so we can quickly resolve it with a refund, replacement, or repair.

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7. Non-Returnable Items

These items cannot be returned:

• Personalized or custom electronics

• Clearance or final sale items

• Opened software or digital items

• Used products not in resellable condition

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8. Delayed or Missing Refunds

If you haven’t received a refund after 30 business days:

1. Check your bank or credit card account.

2. Contact your financial institution.

3. If still unresolved, email us at info@venselectronics.com for assistance.

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9. Contact Us

Have questions or need to start a return or exchange?
📧 Email: info@venselectronics.com
📞 Phone: (608) 746-9514